©2018 BY PORTSMOUTH TARANTULAS

STUFF WE GET ASKED A LOT

HELP CENTER

FAQ

  • My spiders won’t feed, its on its back or hasn’t come out of its hide?

    • This could be down to the spider being in pre-moult. This is quite a stressful time for the spider and it is best left alone. Spiders will often stop feeding and block the entrance to their burrows when in pre-moult.

  • I have just received my spider, when should I feed it?

    • It is usually best to wait a couple of days before feeding.

  • Do you ship outside of the UK?

    • We can ship within the UK and to other EU countries weather depending – but it is down to you as the buyer to make sure you can legally import the goods into your country.

  • How much is shipping?

    • Shipping is flat rate of £9 in the mainland UK and £13 everywhere else. In cold weather a heat pack may be required, This will cost no extra to yourself.

  • What days do you ship? & can I specify what day my order arrives?

    • We can ship Monday – Thursday. We do not post over the weekend because we can’t guarantee delivery and ultimately the welfare of the spider(s) takes priority over selling them. We can also post on a specific day if you wish – just get in contact.

  • Do you ship all year round?

    • For the most part yes though we do try and take an annual holiday. Sometimes over winter, if the temperature is expected to fall below 5℃ throughout the night, we may delay your shipping. Keep an eye on the site banner notices for further information.

  • Can you offer specific sexed Tarantulas?

    • We do offer females, males & unsexed, we try and make sure they are labelled clearly for everyone to understand. Any questions…just ask!

  • What does (RCF), (LCF) & (DCF) mean?

    • (RCF) Refers to Red Colour Form, (LCF) Light colour form & (DCF) refer to Dark colour form. These are regional colour variations of a species.

  • Can you hold or reserve stock?

    • Unfortunately without full payment we are unable to hold any stock.

  • Can tarantulas be tamed? Can a tarantula be handled?

    • No. Tarantulas are wild animals that are not used to people, they act by instinct and cannot be tamed. We do NOT recommend handling – even the most docile tarantula can bite.

  • My tarantula lost a leg, will it grow back?

    • Yes. With the further moulting processes lost legs of spiders will regenerate.

Don’t see your question? Get in touch. We welcome you to contact us with any questions you may have.